Return and/or Exchange for Online Orders:
Your satisfaction with items purchased from The Fancy Crow is very important to us. In the event you are not pleased with a product you receive, please contact us by phone within regular business hours at 573-358-5265 so we can do our best to make it right. We do NOT accept returns of special orders, seasonal items, or sale items. For other items, please return the merchandise within 15 days from the day you received the package. Before sending any package we require that you contact us so that we can be sure you fully understand our Return Policy. We will issue a "Return Number" once we know that you fully understand the Return Policy. With any approved return enclose a copy of your Customer Invoice and a reason for the return or exchange. Returns will be shipped back at your own costs. If you are requesting a refund, credit will be issued to your credit card upon receipt of the returned merchandise. A Re-Stocking fee up to 25% and shipping charges are non-refundable.
You understand and agree that The Fancy Crow shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners and/or staff of The Fancy Crow have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Your privacy is important to us. It is The Fancy Crow's policy to respect your privacy regarding any information we may collect from you across our website, https://thefancycrow.com, and other sites and pages we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service.
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to process your request or when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us in writing at The Fancy Crow, 37 W. School Street, Bonne Terre, MO 63628.
This policy is effective as of 17 March 2020.